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Welcome on BetterKitchen.eu
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ILGGRO GmbH
An der Reichelbleiche 1
09224 Chemnitz/Grüna
E-mail: [email protected]
Telephone: +49 9135 21 820 96
Telefax: +49 (0) 371 / 28 069 88

EU-Comission platform for online dispute resolution: www.ec.europa.eu/consumers/odr

Geschäftsführer: Helmut Zink
Ust.-IdNr.: DE 140 852 311
Handelsregister: HRB 7283 Registergericht Chemnitz

 

Liability for Content

Although the contents of our pages were created with utmost care, we reserve the right not to be responsible for the correctness, completeness and topicality of the contents. Pursuant to § 7, Para. 1 of the German Telemedia Act (TMG), as a service provider we are responsible under general law for our own contents on this website. Pursuant to §§ 8 through 10 TMG however we are not responsible as service providers to monitor transferred or stored information of third parties or to research circumstances that suggest an illegal activity. Obligations for the removal or barring of the use of information in accordance with legal regulations remain unaffected. Any liability in this respect is, however, only incurred from the moment that knowledge of the specific breach of law is obtained. When law infringements come to our knowledge, we will remove any content over which it is possible to exert influence.


Data Protection

Data Protection

Responsible body in the sense of the data protection laws is:

ILGGRO GmbH
An der Reichelbleiche 1
09224 Chemnitz/Grüna
E-Mail [email protected]
Tel.: +49 9135 21 820 96
Fax: +49 (0) 371 / 28 069 88
Geschäftsführer: Helmut Zink
Ust.-IdNr.: DE 140 852 311
Handelsregister: HRB 7283 Registergericht Chemnitz

Collection of general information

When you use our website, information of a general nature is automatically collected. This information (server log files) includes for example, the type of web browser, the operating system, the domain name of your Internet service provider etc. This is non-personally identifiable information and does not reflect or reference an individually identifiable user. The information is technically necessary to correctly deliver the contents of web pages requested by you and is mandatory when using the internet. Anonymous information of this kind is statistically evaluated by us, in order to optimize our Internet appearance and the technology behind it.

Cookies

Like many other websites, we also use so-called "cookies". An HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies only contain bits of text, not anything else and can not be used to launch programs or to transfer viruses to a computer. By using cookies we recieive certain data, such as internet protocol (IP) address, type of web browser, operating system and your connection to the Internet. Based on the information contained in cookies, we can facilitate navigation and enable the correct view on our websites contents. We do not pass the collected data to third parties without your consent.

Internet browsers are regularly set to accept cookies. You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. Please use the help features of your internet browser to find out how to change these settings. However, it’s important to note that some features of our website may not work properly if you have disabled the use of cookies. In particular, the order process and automatic payment is no longer possible in most cases, which is why you probably have to switch to payment by bank transfer or you possibly can only place an order manually by e-mail.

Registration on our website

When registering on our website by creating an account, some personal information will be collected, such as name, address, contact and communication information like phone number and e-mail address. If you are registered with us, you can access content and services that we offer only to registered users. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. Registered users also have the option of changing or deleting the data specified during registration at any time. Of course, we also provide you with information about the personal data we hold about you at any time. We are happy to rectify or delete the personal information at your request, as far as no statutory storage requirements preclude. To contact us in this context, please use the contact details given at the end of this Privacy Policy.

Provision of paid services

To provide paid services we ask for additional data, such as payment details.

Encryption

To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) over HTTPS. Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The 'S' at the end of HTTPS stands for 'Secure'. In HTTPS, the communication protocol is encrypted by Transport Layer Security (TLS), or formerly, its predecessor, Secure Sockets Layer (SSL), which is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

Posting comments

When users leave comments on the blog, products, or elsewhere on our website, besides the comment itself also the time of the creation and the user name will be saved. This is for our security, as we may be prosecuted for any illegal content on our website, even if created by users.

Newsletter

When you sign up to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be notified by email about circumstances relevant to the service or registration (such as changes to the newsletter offer or technical conditions).

For an effective registration we need a valid e-mail address. In order to verify that an application is actually made by the owner of an e-mail address, we use the "Double opt-in" procedure. For this purpose we record the order of the newsletter, the dispatch of a confirmation mail and the receipt of the requested answer. Further data is not collected. The data will be used exclusively for the newsletter and will not be passed on to third parties.

The consent to the storage of your personal data and their use for the newsletter can be revoked at any time. Each newsletter has a link to it. In addition, you can unsubscribe from this website at any time or inform us of your request via the contact option indicated at the end of this Privacy Notice.

Contact form

If you contact us by email or by the contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.

Deletion of data

We adhere to the principles of data reduction and data economy. Therefore, we only store your personal data as long as it is necessary to achieve the purposes mentioned here or as it is required by law. After discontinuation of the respective purpose or expiration of these deadlines, the corresponding data will be deleted routinely and in accordance with the statutory provisions.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (following: Google). Google Analytics uses so-called "cookies", i.e. text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Due to the activation of IP anonymization on these websites, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website and browsing activity and to provide other services related to the website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

You may prevent the storage of cookies by a corresponding setting of your browser software. However, we point out that by doing so you may not be able to use all functions of this website or some functions may misbehave. In addition, you may prevent the collection of the data generated by the cookie by Google and the information related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link for a browser add-on to deactivate Google Analytics: http://tools.google.com/dlpage/gaoptout?hl=en

In addition or as an alternative to the browser add-on, you may prevent tracking by Google Analytics on our website by clicking this link. An opt-out cookie will be installed on your device. This will prevent the collection of data by Google Analytics for this website and for this browser in the future, as long as the cookie is installed in your browser.

Learn more about Data privacy and security on Google Analytics Help here: https://support.google.com/analytics

Use of Piwik / Matomo

This website uses Piwik / Matomo. Matomo is the new name while the software was formerly called Piwik, but in fact it is the same software. This open source software is used for the statistical evaluation of visitor traffic. Piwik / Matomo uses cookies, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of the website is stored on a server in Germany.
The IP address is anonymized immediately after processing and prior to its storage. You have the option to prevent the installation of cookies by changing the settings of your browser software. However, it is important to note that some features of our website may not work properly if you have disabled the use of cookies.

You can decide whether a unique web analytics cookie may be stored in your browser in order to allow the operator of the website to collect and analyze various statistical data. With the following setting we give you the opportunity to opt out explicitly from our Piwik / Matomo tracking. As a result, Piwik / Matomo no longer collects any data from you. However, Piwik / Matomo uses a cookie for this method and this method only works if this cookie persists, therefore if you delete all your cookies you have to opt-out again. Depending on your personal preferences and your usage of this website maybe another method is more suitable for you. In case your browser is set to block all cookies, this opt out method is basically ineffective. Please carefully weigh the pros and cons for your personal needs.

Using Script Libraries (Google Webfonts)

In order to render our content correctly and graphically appealing across different browsers, we use script libraries and font libraries on this website, such as: Google Webfonts (https://www.google.com/webfonts/). Google web fonts are stored locally on your device using mechanisms such as browser web storage and application data caches to prevent multiple loading. If the browser does not support Google Web fonts or prohibits access, content will be displayed in a standard font.

The call of script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible - but currently also unclear whether and if so for what purposes - that operators of such libraries collect data.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

Embedded YouTube videos

On some of our websites we use embedded YouTube videos. The corresponding plug-ins are operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with a YouTube plug-in, it will connect to YouTube servers. YouTube will be informed which pages you visit. Please note, that if you are logged into your YouTube (Google) account while visit a page with a YouTube plug-in, YouTube can assign your browsing behavior to your personal account. This can be prevented by logging out of your YouTube account beforehand. If you start watching a YouTube video, the provider uses cookies that collect information about your user behavior. If you want to prevent this, you must set your browser to block cookies.

For more information on data protection at YouTube, see the privacy policy of the provider at: https://www.google.de/intl/en/policies/privacy/

Google AdWords

Our website uses Google Conversion Tracking. If you have been referred to our website from an advertisement sent by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on a Google ad and its main purpose is to help advertisers determine how many times people who click on their ads end up purchasing their products. These cookies lose their validity after 30 days and are not used for personal identification.

If you visit certain pages on our website and the cookie has not yet expired, we and Google may recognize you clicked on an ad and have been redirected to a certain page on our website. You and each other Google AdWords customer receives a different cookie and therefore the cookies can not be tracked through us and other AdWords advertisers' websites. The information gathered by the conversion cookie is used to generate conversion statistics for AdWords advertisers and to show advertisers how well their ads are performing, f.e. the total number of users who clicked on an ad and how many of those led to a conversion. However, we as a Google AdWords advertiser do only receive non-personally identifiable information, which does not reflect or reference you as an individually identifiable user.

If you do not want to participate in the tracking, you can refuse the required setting of a cookie - for example by setting your browser to generally block cookies from the domain "googleleadservices.com". Some of Googles other cookies may be used to measure conversion events as well. For example, DoubleClick and Google Analytics cookies may also be used for this purpose. Learn more about the cookies Googles uses at https://policies.google.com/technologies/types. Learn more about Googles usage of conversion even data here: https://support.google.com/adwords

Please note: If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.

Google Remarketing

This website uses Google Inc.'s remarketing feature. This feature is designed to show interest-based ads to users within the Google Network. Those cookies make it possible to recognize the visitor when he or she visits websites that belong to the advertising network of Google. On these pages, visitors may be presented with ads related to content that the visitor previously viewed on web pages using Google's remarketing feature.

Recording to Google no personal information during this process. Be aware that some cookies by Google are used to link your activity across devices if you’ve previously signed in to your Google Account on another device. Depending on your Google account settings, your activity on our website may be associated with your personal information. Learn more about the cookies Googles uses at https://policies.google.com/technologies/types. If you don't want the ads that you see to be coordinated across your devices, you can opt out of Ads Personalisation using Ads Settings here: http://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-based advertising through the Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.

For more Information on how Google uses remarketing data visit: https://support.google.com/adwords

Purpose of data processing

The processing of data regarding the aforementioned points enables us to analyze the browsing habits and buying behavior of our users, as well as maintain and improve our shop and website. By analyzing the data obtained, we are able to compile information about the use of the individual components of our shops and websites. We collect information to provide better services to all our users and to constantly improve our shop and website with regard to their user-friendliness, shop assortment and functionality. For these purposes, our legitimate interest lies in the processing of the data according to Art. 6 para. 1 lit. f DSGVO. The anonymisation of the IP address sufficiently takes into account the protection of our users privacy by removing personally identifiable information.

Right to access data, right to rectification, right to erasure, right to restriction of processing, right to data portability, right to object

You have the right to review, access or receive information about your personal data stored by us at any time as well as the right to data portability. Also you have the right to enter an objection, update the information and obtain rectification of inaccurate personal data, freeze or block data and obtain the restriction of processing. You also have the right to obtain the erasure of personal data based on applicable law. If you have any questions or requests, please contact our data protection officer. The contact details may be found at the bottom.

For a data freeze to be taken into account at all times, these data must be stored in a lock file for control purposes. You can also request the deletion of the data, as long as there is no legal archiving obligation. As far as such an obligation exists, we lock your data on request. You can make changes or revoke your consent by notifying us with effect for the future.

Right to lodge a complaint with a supervisory authorities

Without prejudice to any other administrative or judicial remedy you shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the DSGVO Regulation.

The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78 DSGVO.

Changes to this policy

We may change and update this policy from time to time to make sure it always corresponds to the current legal requirements and also in case we update, extend or add services and features of our website and shop this policy might be updated at any time. For your visit always the current policy is valid.

Questions?

If you have questions about data protection and your privacy protection, please contact us at