Privacy policy

The person responsible for data processing is:
ILGGRO GmbH
An der Reichelbleiche 1
09224 Chemnitz/Grüna
Deutschland

[email protected]

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our websites without giving any personal information. Whenever you call up a website, the web server merely automatically saves a so-called server log file, which contains e.g. the name of the requested file, your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call.

This access data is evaluated exclusively for the purpose of ensuring the trouble-free operation of the site and improving our offer. In accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO, this serves to safeguard our predominantly legitimate interests in a correct presentation of our offer in the context of a weighing of interests. All access data will be deleted at the latest seven days after the end of your visit to our website.

Hosting services through a third-party provider
In the context of processing on our behalf, a third party provider provides us with the services for hosting and displaying the website. All data collected in the course of using this website or in forms provided for this purpose in the online shop as described below are processed on its servers. Processing on other servers only takes place within the framework described here.

This service provider is located within a country of the European Union or the European Economic Area.

2. Data collection and use for contract processing, establishing contact and when opening a customer account

We collect personal data when you voluntarily provide us with this information as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data for the processing of the contract or for the processing of your contact and you cannot send the order or contact without their indication. Which data is collected can be seen from the respective input forms. We use the data you provide us with in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO for contract processing and processing your enquiries.
Insofar as you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account.
After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the tax and commercial law retention periods, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this which is legally permitted and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or by using a function in the customer account intended for this purpose.

3. Data transfer

In order to fulfil the contract in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service for the processing of payments. In some cases, the selected payment service providers also collect this data themselves if you open an account there. In this case you must log in to the payment service provider with your access data during the ordering process. In this respect the data protection declaration of the respective payment service provider applies.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they undertake the dispatch for us (drop shipment).

Data transfer to shipping service providers

If you have given us your express consent to do so during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, so that they can contact you before delivery for the purpose of delivery notification or coordination.

This consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data provided by you for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this which is permitted by law and about which we inform you in this declaration.

DHL
Sträßchensweg 10
53113 Bonn
Deutschland

4. E-mail newsletters and postal advertising

E-mail advertising with subscription to the newsletter
If you register for our newsletter, we will use the data required for this purpose or data provided separately by you to send you our e-mail newsletter regularly on the basis of your consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO.

You can unsubscribe from the newsletter at any time and can either be done by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this declaration.

E-mail advertising without registration for the newsletter and your right of objection
If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of § 7 para. 3 UWG, to send you regular offers on similar products from our range of products by e-mail. This serves to protect our legitimate interests in addressing our customers in advertising, which outweigh the interests of the customer.

You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising mail, without incurring any costs other than the transmission costs according to the basic rates.

The newsletter will be sent by a service provider on our behalf, to whom we will forward your e-mail address for this purpose. This service provider is located within a country of the European Union or the European Economic Area.

Postal advertising and your right of objection
Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by letter post. This serves to protect our legitimate interests, which outweigh the interests of our customers, in a promotional approach in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO.

5. Use of data for payment processing

Identity and credit checks when choosing Klarna payment services
If you decide to use Klarna's payment services, we ask you for your consent in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO that we may transmit to Klarna the data necessary for the processing of the payment and an identity and credit check. In Germany, the credit agencies listed in Klarna's data protection declaration can be used for identity and credit checks.

Klarna will use the information obtained on the statistical probability of payment default for a balanced decision on the establishment, execution or termination of the contractual relationship.
You can revoke your consent at any time by sending a message to the contact details below. As a result, we may no longer be able to offer you certain payment options. You may also revoke your consent to this use of your personal data at any time, also to Klarna.

6. Cookies and web analysis

In order to make visiting our website attractive and to enable the use of certain functions, to deliver certain contents and files, to display suitable products or to enable the purchase and payment of these over several terminals, we use so-called cookies on various pages. This serves to protect our legitimate interests, which predominate in the context of weighing up interests, in the correct technical delivery of our offer, quality assurance and optimised presentation in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO.

When you visit our website, no cookies whatsoever are stored, not even by means of alternative technologies such as Local Storage, IndexedDB, etc. (see next section), which serve the purpose of market research or are used in any form to create a user profile with us or third parties. The analysis tools listed below (especially Matamo/Piwik and Google Analyitcs) are also used by us completely without cookies (and thus without user profiles and without tracking). They are therefore used for monitoring website functionality and quality assurance, but not for user tracking. All in all, we do not use any cookies which, according to the case law of the Federal Court of Justice (BGH) in Case I 49 7/16, require the active consent of the user, and we operate our website for the user in such a data-efficient manner as is possible for us to provide our website without errors and in a targeted manner.

Cookies are small text files or, in a more extensive interpretation, any kind of user-specific information that is automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser the next time you visit us (persistent cookies). You can see the duration of storage in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be limited. Every browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for each browser under the following links:

Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Use of Google (Universal) Analytics for web analysis
This website uses Google (Universal) Analytics for website analysis. The web analytics service is provided by Google Ireland Limited, a company incorporated and operated under the laws of Ireland, with registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). This serves to safeguard our legitimate interests, which outweigh the interests of the parties concerned, in an optimised presentation of our offering in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as the detection of successful or incorrect actions, but as mentioned above, it is implemented in such a way that it does not use any cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address is shortened before transmission within the member states of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. The anonymised IP address transmitted by your browser within the framework of Google Analytics is not combined with other Google data. The data collected in this context will be deleted after the end of the purpose and use of Google Analytics by us.

As far as information is transferred to and stored on Google servers in the USA, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

You can prevent the collection of data relating to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plugin, you can click this link to prevent Google Analytics from recording data on this website in the future. In doing so, an opt-out cookie will be stored on your end device. Please note that this is a cookie outside of our control and if you lose it or it is explicitly deleted by you, you will need to click the link again.

Use of Matomo/Piwik for web analysis
For website analysis, data is automatically collected and stored on this website by means of the web analysis software Matomo/Piwik (https://matomo.org), a service of the provider InnoCraft Ltd. when visiting the website, which analyses the successful or incorrect use of our website. This serves to protect our legitimate interests in an optimised presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. As mentioned above, no cookies are used and no tracked user profiles are created. The data collected in this context will be deleted after the discontinuation of the purpose and the end of the use of Matomo by us. All data that are processed within the scope of the above described website analysis are processed on our servers. You can object to the collection and storage of data at any time with effect for the future by following the instructions below:
Click this link to prevent future collection by Matamo/Piwik on this website.

After your objection, an opt-out cookie is placed on your end device. If you delete your cookies, you will have to click the link again.

7. Online marketing

Google reCAPTCHA

For the purpose of protection against misuse of our web forms as well as against spam, we use the Google reCAPTCHA service in some forms on this website. Google reCAPTCHA is a service provided by Google Ireland Limited, a company incorporated and operated under the laws of Ireland with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). By verifying a manual entry, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. In accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO, this serves to protect our legitimate interests in protecting our website from misuse and in ensuring that our online presence is displayed without disruption.

Google reCAPTCHA uses a code integrated in the website, a so-called JavaScript, to use methods within the scope of the check which enable an analysis of the use of the website by you, such as cookies. The automatically collected information about your use of this website including your IP address is usually transferred to a Google server in the USA and stored there. In addition, other cookies stored by Google services in your browser are evaluated by Google reCAPTCHA.
A readout or storage of personal data from the input fields of the respective form does not take place.

As far as information is transferred to and stored on Google servers in the USA, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

You can prevent the collection of data generated by the JavaScript or the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by preventing the execution of JavaScript or the setting of cookies in your browser settings. Please note that this may limit the functionality of our website for your use.

You can find further information about Google's data protection policy here.

Google Fonts

On this website the script code "Google Fonts" is integrated. Google Fonts is an offer of Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). This serves to safeguard our legitimate interests, which outweigh our own in the context of a balancing of interests, in a uniform presentation of the content on our website in accordance with Art. 6 para. 1 lit. f) DSGVO. Within this framework, a connection is established between the browser you use and the Google servers. This enables Google to know that our website has been accessed via your IP address.
Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield. Further information about data processing by Google can be found in Google's privacy policy.

8. Sending evaluation reminders by e-mail

If you have given us your express consent to do so during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, we will use your e-mail address as a reminder to submit an evaluation of your order via the evaluation system we use. This consent can be revoked at any time by sending a message to the contact option described below.

9. Contact details and your rights

As a data subject, you have the following rights:

in accordance with Art. 15 DSGVO, the right to request information about your personal data processed by us to the extent described therein;
in accordance with Art. 16 DSGVO, the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
in accordance with Art. 17 DSGVO, the right to demand the deletion of your personal data stored by us, unless further processing of the data is impossible.
on the exercise of the right to freedom of expression and information;
to fulfil a legal obligation;
for reasons of public interest; or
is necessary for the assertion, exercise or defence of legal claims;
in accordance with Art. 18 DSGVO, the right to demand the restriction of the processing of your personal data, insofar as
the correctness of the data is disputed by you;
the processing is unlawful, but you object to its deletion;
we no longer need the data, but you need it to assert, exercise or defend legal claims; or
you have lodged an objection to the processing pursuant to Art. 21 DSGVO;
pursuant to Art. 20 DSGVO, the right to receive your personal data that you have provided us with in a structured, common and machine-readable format or to request that it be transferred to another responsible party;
pursuant to Art. 77 DSGVO the right to complain to a supervisory authority. As a rule, you may contact the supervisory authority at your usual place of residence or workplace or at our registered office for this purpose.

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of consents granted or objection to a specific use of data, please contact us directly via the contact details in our imprint.

Privacy plolicy created with Trusted Shops law texter in cooperation with FÖHLISCH Rechtsanwälte.